Cancellation, Return & Refund Policy

Introduction

We want customers to receive the correct product in satisfactory condition while maintaining appropriate safety and hygiene standards for food, oils, nutritional and personal-care products.

Cancellation Before Dispatch

Customers may request cancellation before an order has been dispatched. Contact us as soon as possible with the Order ID. If cancellation is accepted for a prepaid order, the eligible amount will be refunded to the original payment method. Once dispatched, cancellation may not always be possible and the return rules below will apply where relevant.

Eligible Return/Replacement Cases

• Please contact us promptly if:
• the wrong product was delivered;
• the product was materially damaged in transit;
• the container was leaking when delivered;
• the product arrived with materially compromised/tampered packaging;
• the delivered product is expired; or
• another material defect existed at the time of delivery.
• For such issues, please contact us within 24 hours of delivery on +91 9418866192, where reasonably possible so that courier/package evidence remains available.

Evidence

For faster verification, customers should provide the Order ID, unboxing opening video and clear photographs of the product, outer packaging, shipping label and damage/problem. Without unboxing video proof, the request will not be entertained. For high-value or visibly damaged shipments, an unboxing video may be helpful, but statutory consumer remedies will not be rejected solely because an unboxing video was not made where other sufficient evidence exists.

Change-of-Mind Returns

Because many products sold through MIF Shuddh Bazar™ may be edible, consumable, personal-care, herbal or hygiene-sensitive products, opened or used products ordinarily cannot be returned merely because the customer changed their mind. In such cases all return/replacement policy will not work. Unopened-product return requests may be considered according to the product type, condition, applicable listing terms and law. This does not affect remedies for incorrect, defective, damaged, expired or otherwise non-conforming products.

Refunds

After a return/refund request is verified and approved, the eligible refund will ordinarily be initiated to the original payment method used for purchase. Only original value of product will be paid and not taxes or shipping charges. Processing time after initiation depends on the payment provider/bank. For reference, payment providers typically state that normal refunds take 5–7 working days after initiation. Customers should contact us if an approved refund has not appeared after the communicated processing period.

Replacement

Where appropriate, we may offer replacement instead of refund, subject to customer rights, stock availability and the nature of the issue.

Contact for Returns/Refunds

• Email: info@shuddhbazar.in
• Phone: +91 9418866192
• Include your Order ID and a short explanation of the issue.